If you are using an actual Microsoft Exchange account then none of these settings will apply. Outgoing server: uses TLS protocol, port 587. Incoming server: uses SSL protocol, port 993. In the Advanced tab select the security protocol for incoming and outgoing servers: In the Outgoing Server tab, place a check in the "My outgoing server (SMTP) requires authentication" box (this setting is absolutely required for Office 365 hosted setups). The incoming server is and the outgoing email server is. Email address format will vary but will usually be in the format. The logon username must be entered as the full email address. Assuming your setup is an Office 365-hosted setup, the following info is taken from MS's public pages on setting up an "Office 365" account for use with Outlook: We have that shortcut published for offices who need to be able to check email settings without actually opening the program, or who need to manage multiple accounts on the same Citrix user ID. You can certainly use the Mail Control Panel program you mentioned to check your email settings. Using an Office 365 email account is not the same thing as using a Microsoft Exchange email account - the first uses standard IMAP / SMTP email servers for incoming and outgoing email and the other uses an actual Exchange server for the email routing. That said, I can offer a few suggestions, but I'm a bit confused about your setup. The Outlook Cloud program is essentially just a remotely running copy of Microsoft Outlook and it is in turn dependent on properly entered information in email configuration. Good day Mike ( give you the bad news up front - most of the time when users are having issues with their email account we have to have them contact their email provider for assistance.
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